are well-seasoned professionals who have collectively more
than 75 years of experience with over 300 clients. They are
quick studies, results-oriented and deliver a hands-on approach
that assures utmost assimilation in rapid order.
MEET THE TEAM
President and CEO
In 1988, Ken invented the Pull Principle®
and the Pull Thinking®
methodology out of a need to find a more effective way to
rapidly gain organization-wide support for sustainable change
and innovation in businesses. His methods have yielded tangible
and enthusiastic support of employees at all levels of organizations.
The Atlanta City Council, CDC and Global Immunization Division
(GID), Atlanta Community Food Bank, Farberware, and Lucas
Aerospace are a few organizations that became more successful
because of Ken’s tools, ideas, methods, and assistance.
Ken is the Founder and CEO of Alignment at Work, LLC, and
serves as the firm’s lead consultant and presenter.
Ken is also the author of PULL THINKING®:
Harness the Power of Pull to Fuel Growth and Ignite Performance
by Aligning People, Culture and Purpose. With over
30 years of frontline, hands-on experience, Ken’s keen
insight into ultimate service comes from his ability to see
everyone in the value chain as a customer. He knows the importance
of paying close attention to the details and making sure people
understand “what’s in it for them” when
it comes to communicating or coaching change. This elevates
their emotions and creates in them a more passionate commitment
to their work.
A Purdue University graduate (BSIE), Ken has spent the last
14 years working as a consultant, trainer, and author around
lean thinking and lean manufacturing within the context of
Chief Experience Officer
As Chief Experience Officer at Alignment at Work, LLC, Mike
Wittenstein is accountable to the firm’s clients. It’s
his job to understand what clients desire and need. Then leverage
those needs to design the client company’s marketing,
technology and operations—helping to ensure ultimate
service flow. In addition, Mike practices what he preaches
by using the Pull Thinking tools behind-the-scenes, and also
works directly with clients when they want to use Pull Thinking
to create enthusiasm in their own customer and employee experiences.
Mike’s client list includes a blend of global (Apple,
IBM, Holiday Inn, McDonald’s), national (Val-Pak, Wingate
Inns, BellSouth, US Mint) and local (Department of Education,
Turner, Aperio, e-Release) companies. Prior to Pull Thinking,
he served as IBM Global Service’s e-visionary, and also
co-founded and led Galileo, one of the nation’s first
interactive media agencies.
Mike holds an MBA in International Management from Thunderbird
and a BA in foreign languages (Portuguese, Spanish, Russian)
and cultures from the University of Florida.
Chief Learning Officer
As Chief Learning Officer Don's
responsibilities includes the transfer of Pull Thinking
theory, methodology and practical application to our clients.
After recognizing that the techniques of Pull Thinking
could be easily deployed in the cockpit to overcome human
performance issues critical to flight safety Don joined
the Alignment at Work team combining Customer Focused Strategy
with advanced training techniques from commercial and military
aviation. The Pull Thinking Experiential Seminar embodies
his belief that effective learning can be fun, entertaining.
Don's has been a key note speaker and instructor from South
Africa to China for over 40 of the world’s airlines
with a focus on increasing human performance and human
error management. An outspoken advocate of data driven
training, implementing Pull systems in commercial aviation
resulted in documented decreases in professional pilot
A graduate of UCLA, Airline transport pilot with over 16,000
flight hours worldwide, Don has over 30 years of experience
in instructional design and delivery.